Shipping policy
Hello from Jaipur!
Once your order is placed, we require 10 business days to process and dispatch your order. Please note that business days are considered Monday to Friday and exclude weekends and public holidays. If you are ordering a piece that is sized to your specifications, please allow us up to 15 working days to deliver it to you. If the item is a pre-order from one of our upcoming collections, please note the scheduled collection release and delivery dates given as part of the product details.
DOMESTIC SHIPPING
We provide free shipping for all prepaid orders. Once your order is placed, we require up to 10 business days (Monday to Friday, excluding weekends and public holidays) to process and dispatch your order. For customized or made-to-size pieces, please allow up to 15 working days for processing and dispatch. Once dispatched, domestic deliveries typically take 2–5 business days. If your order is a pre-order from one of our upcoming collections, please refer to the estimated release and delivery dates mentioned on the product page. In case there is a delay in delivery, we will immediately contact you regarding the same. We have carefully chosen our shipping partners for their prompt and reliable service. However, on rare occasions, deliveries may be delayed. We sincerely apologize for any inconvenience and appreciate your patience.
Should you have any questions concerning shipping time or item availability, please do not hesitate to reach out to orders@minajaipur.com.
I’ve placed an order online and need an update. Who do I call or email?
You can reach out directly to orders@minajaipur.com. All of your orders are packed by hand from the atelier, Monday-Saturday, 11 - 5 pm. That is the best time to contact us and expect a timely response :) We take upto 24 to 48 hours to respond, so patience is much appreciated.
For Domestic orders:
All Domestic orders are shipped via Speed Dart and Xpressbees with delivery confirmation tracking and insurance.
Do you cover lost or stolen packages?
We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be re-sent if and when they are received back at MINA Jaipur and will incur a reshipment fee.