Shipping policy
Hello from Jaipur!
Once your order is placed, we require 10–15 business days to process and dispatch your order. Business days are Monday to Friday and exclude weekends and public holidays.
For pieces that are customized or made to your specifications, please allow up to 15 working days for processing and dispatch.
If the item is a pre-order from one of our upcoming collections, please refer to the scheduled collection release and delivery dates mentioned on the product page.
Domestic Shipping
We provide free shipping on all prepaid orders.
Once your order is placed, we require up to 10–15 business days (Monday to Friday, excluding weekends and public holidays) to process and dispatch your order.
For customized or made-to-size pieces, please allow up to 15 working days for processing and dispatch.
Once dispatched, domestic deliveries typically take 2–5 business days.
If your order is a pre-order from one of our upcoming collections, please refer to the estimated release and delivery dates mentioned on the product page.
In case of any delay in production or delivery, we will contact you regarding the same. We have carefully chosen our shipping partners for their prompt and reliable service. However, on rare occasions, deliveries may be delayed. We sincerely apologize for any inconvenience and appreciate your patience.
For any questions regarding shipping timelines or product availability, please contact us at orders@minajaipur.com.
Order Updates & Customer Support
If you have placed an order online and would like an update, please contact us at orders@minajaipur.com.
All orders are packed by hand at our atelier, Monday–Saturday, between 11:00 AM and 5:00 PM.
We aim to respond to all queries within 24–48 hours. We appreciate your patience and understanding.
Domestic Order Tracking
All domestic orders are shipped via Speed Dart and Xpressbees with delivery confirmation, tracking, and insurance.
Returns, Refunds & Exchanges
We carefully inspect and pack every order before dispatch.
We do not offer refunds, returns, or exchanges unless the product is received damaged.
If your order arrives damaged, please contact us at orders@minajaipur.com within 48 hours of delivery and provide clear photographs/videos of the damaged product and packaging.
Our team will review the damage and, where applicable, assist you with a replacement or other suitable resolution.
Please note that change of mind, incorrect size selected by the customer, or any other personal preference does not qualify for a return, refund, or exchange.
For customized or made-to-size pieces, returns or exchanges are not accepted unless the product is received damaged.
Lost or Stolen Packages
We are unable to provide refunds or replacements for packages that have been confirmed as delivered but are subsequently lost or stolen.
Please ensure that your delivery address is complete, accurate, and secure at the time of placing your order.
We are not responsible for items that are not received due to an incorrect or incomplete shipping address.
If an item is marked undeliverable due to an incorrect shipping address and is returned to MINA Jaipur, it can be re-sent upon request and will be subject to a reshipment fee.
This directly addresses what the customer was asking for:
The important addition is this clear statement:
“We do not offer refunds, returns, or exchanges unless the product is received damaged.”
I would also recommend changing the footer link from “Refund Policy” to “Returns, Refunds & Exchanges” so customers immediately understand what the page contains.