Refund policy

EXCHANGES/REFUNDS/REPLACEMENTS

What is your refund/exchange policy?

Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving them for a different item, provided that the original piece is in its original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Piercings such as Earrings and Nose pins cannot be exchanged for hygiene reasons.

In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded. 

My jewellery is broken or damaged—can I get a replacement?

We will replace a damaged or broken piece up to 48 hours from the date you receive it, if the damage is on account of a manufacturing issue on our part.

What happens if my jewellery breaks?

Our jewellery is very delicate; it cannot be handled roughly like statement pieces. Just like glass can break, delicate jewellery will break too if not handled with care. 

However, MINA Jaipur is happy to repair your item for you. Repairs start at Rs.500/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide the receipt of your original purchase. 

CUSTOM ORDERS

All custom orders including custom sizes for rings are final sale and cannot be returned or exchanged. Deposits for custom work are non-refundable. For all custom orders, please fill out our contact form with as much information as possible. Our Customer Service Team will respond with a quote or more questions within 2-3 business days. You can also drop us an email at orders@minajaipur.com.