Delivery Refusal Policy

Effective Date

This policy applies to all orders placed through our website and is intended to clarify our position regarding Cash on Delivery (COD) orders that are refused, unaccepted, or returned due to customer non-cooperation.

Purpose of This Policy

We strive to provide a smooth shopping experience and fulfill every order in a timely manner. However, COD orders involve significant shipping, handling, packaging, and logistics costs that are incurred before delivery.

This policy explains how such cases are handled when a customer places an order but subsequently refuses delivery or fails to accept the shipment.

Customer Responsibility

By placing an order on our website, the customer agrees to:

  • Provide accurate contact and delivery information.
  • Be available to receive delivery communications from our logistics partners.
  • Accept delivery of the order once dispatched, unless there is a legitimate issue covered under our Return, Exchange, or Refund Policy.
  • Cooperate with delivery attempts made by the courier partner.

Situations Covered Under This Policy

This policy applies when an order is returned to us because of any of the following reasons:

  • Customer refuses delivery.
  • Customer is unavailable despite multiple delivery attempts.
  • Customer does not respond to calls, messages, or delivery notifications.
  • Customer requests cancellation after dispatch.
  • Incorrect or incomplete address provided by the customer.
  • Customer fails to collect the shipment from the courier when required.

Such cases are considered customer-side non-acceptance of the order and not a failure of product quality or seller performance.

Refund Eligibility for COD Refusal

If a COD order is returned to us due to customer refusal, non-acceptance, non-availability, or failure to receive the shipment, the customer shall not be entitled to a cash refund of shipping, handling, packaging, logistics, or other fulfillment costs already incurred.

At our sole discretion, we may offer:

  • Store Credit.
  • Exchange for another product.
  • Re-dispatch of the order after payment of applicable shipping charges.
  • Any other resolution deemed appropriate by our customer support team.

The issuance of store credit or any alternative resolution shall remain entirely at the discretion of the company and may vary depending on the circumstances of the order.

Exceptions – When Customers Are Entitled to Assistance

Nothing in this policy limits the customer's rights in cases where:

  • The product received is defective.
  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product materially differs from its description.
  • The order was not fulfilled as represented by the seller.
  • Delivery was delayed beyond the promised timeline due to reasons attributable to the seller, except where exempted by applicable law.

Such cases will be handled in accordance with our Return, Exchange, and Refund Policy and applicable consumer protection laws.

Compliance with Consumer Protection Requirements

We maintain clear and accessible information regarding:

  • Return Policy.
  • Exchange Policy.
  • Refund Policy.
  • Delivery and Shipping Policy.
  • Applicable shipping charges.
  • Customer support and grievance mechanisms.

Customers are encouraged to review these policies before placing an order.

Grievance Redressal

Customers may contact our Grievance Officer or Customer Support Team regarding any complaint, dispute, return, exchange, or refund request.

All complaints will be acknowledged and addressed within the timelines prescribed under applicable law.

Email: orders@minajaipur.com

Chargebacks and Payment Disputes

Customers may have rights to raise payment disputes through their bank, card issuer, payment service provider, or other authorized channels.

In the event of any dispute, we reserve the right to provide supporting documentation including:

  • Order records.
  • Delivery records.
  • Tracking information.
  • Customer communications.
  • Acceptance of website policies at checkout.

Policy Acceptance

By placing an order on our website, the customer confirms that they have read, understood, and agreed to this COD Order Refusal, Non-Acceptance & Refund Policy, along with all other applicable website policies.

Reservation of Rights

We reserve the right to update, modify, amend, or replace this policy at any time without prior notice. The latest version published on our website shall govern all transactions from the date of publication.